Civilian Review and Complaints Commission for the RCMP’s 2023–24 Departmental results report: At a glance

A departmental results report provides an account of actual accomplishments against plans, priorities and expected results set out in the associated Departmental Plan.

Key priorities

The top priorities of the Civilian Review and Complaints Commission for the RCMP (CRCC) for 2023–24 were as follows:

  • Strengthening the public complaint process
  • Strengthening the investigative and strategic review capacity
  • Increasing outreach, public education and engagement efforts

Highlights

In 2023–24, total actual spending (including internal services) for the CRCC was $15,794,533 and total full‐time equivalent staff (including internal services) was 100. For complete information on the CRCC's total spending and human resources, read the Spending and human resources section of the full report.

The following provides a summary of the department's achievements in 2023–24 according to its approved Departmental Results Framework. A Departmental Results Framework consists of a department's core responsibilities, the results it plans to achieve and the performance indicators that measure progress toward these results.

Core responsibility: Independent Review of the RCMP

  • Actual spending: $10,669,829
  • Actual human resources: 72

Departmental results achieved

  • Public complaints dealt with in a timely mannero Percentage of complaints processed within the CRCC service standard: 38%o Percentage of reviews completed withing the CRCC service standard: 33%
  • Public interest investigations and reviews of specified RCMP activities conducted in a timely manner
    • Percentage of CRCC public interest investigation interim reports completed within oneyear of initiation of the investigation: 0%
    • Percentage of specified activity reviews completed within one year of initiation of thereview: 0%
  • Increased public awareness of and confidence in the CRCC
    • Percentage of complaints filed directly with the CRCC instead of the RCMP: 98%
    • Percentage increase of public confidence in the complaint process over a two‐yearperiod: N/A

More information about Independent Review of the RCMP can be found in the "Results – what we achieved" section of the full departmental results report.

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