Info Source: Sources of Federal Government and Employee Information

Table of Contents

General Information

Introduction to Info Source

Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.

The introduction and an index of institutions subject to the Access to Information Act and the Privacy Act are available centrally.

The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.

Background

Until November 27, 2014, the Commission for Public Complaints Against the RCMP (CPC) existed as the review body for RCMP conduct. It was also known by its official legal title: the Royal Canadian Mounted Police Public Complaints Commission. The CPC was established by Parliament in March 1986, as a result of recommendations arising from the 1976 Commission of Inquiry Relating to Public Complaints, Internal Discipline and Grievance Procedure within the Royal Canadian Mounted Police (Marin Commission) and the 1981 Royal Commission of Inquiry Concerning Certain Activities of the Royal Canadian Mounted Police (McDonald Commission). Part VII of the Royal Canadian Mounted Police Act, which made the CPC operational, came into force on September 30, 1988. The CPC was an independent body reporting to Parliament through the Minister of Public Safety Canada.

On November 28, 2014, the Civilian Review and Complaints Commission for the Royal Canadian Mounted Police (CRCC) replaced the CPC as a result of the coming into force of the Enhancing Royal Canadian Mounted Police Accountability Act (ERCMPAA).The ERCMPAA amended the Royal Canadian Mounted Police Act to establish a new Royal Canadian Mounted Police review and complaints body with enhanced powers and duties. As stipulated in the ERCMPAA, the CRCC retained the CPC's existing records and personnel, and assumed responsibility for the CPC's ongoing investigations and operations.

Responsibilities

Like the CPC, the CRCC was established to receive and review complaints about the conduct of regular and civilian RCMP members in the performance of their duties under the Royal Canadian Mounted Police Act. As set out in Parts VII, VII.1 and VII.2 of that Act, the mandate of the CRCC is to receive complaints from the public about the conduct of RCMP members; conduct reviews of RCMP conduct and specified RCMP activities; hold hearings and investigations; and report findings and make recommendations. Its mission is to provide civilian review of RCMP members' conduct so as to hold the RCMP accountable to the public.

The CRCC ensures that complaints about the conduct of RCMP members are examined fairly and impartially. Its findings and recommendations help identify, correct and prevent the recurrence of policing problems caused by the conduct of specific RCMP members or by flaws in RCMP policies or practices.

With its enhanced powers, the CRCC is able to identify and review a broad range of RCMP activities with a view to addressing critical concerns of public interest and conduct joint reviews with other law enforcement review bodies.

For more information about the Civilian Review and Complaints Commission for the RCMP, please see the CRCC web site at http://www.crcc-ccetp.gc.ca/.

Institutional Functions, Programs and Activities

CIVILIAN REVIEW OF RCMP MEMBERS' CONDUCT IN THE PERFORMANCE OF THEIR DUTIES

When an individual has a concern about the conduct of an RCMP member, he or she can make a complaint. When a complaint is received by the CRCC, it is put in writing and sent to the RCMP for investigation. If the complainant is dissatisfied with the RCMP's investigation, he or she can request that the CRCC conduct a review of the RCMP's initial investigation. 

Upon receiving a request for review, the CRCC requests from the RCMP all relevant information regarding the complaint. CRCC analysts then examine the information provided by both the complainant and the RCMP. The CRCC may agree or disagree with the RCMP's initial findings. In its reports, the CRCC makes its own findings and may make recommendations aimed at improving RCMP conduct and national policing policies.

The CRCC manages all phases of the complaint and review process, including intake, analysis, review and investigations. The CRCC may also implement public education and information programs and conduct research and consultation.

The CRCC explores systemic issues underlying complaints. The work also contributes positively to the important debates that occur when considering public policy in relation to policing issues. The CRCC also examines RCMP complaint dispositions that have not been referred to the CRCC for review.

This provides a foundation to assess how effectively the RCMP public complaints system is functioning overall, at the national, regional, and divisional level.

Complaints and Reviews of Complaints Class of Records

Within this Class of Records, there are four sub-activities that the CRCC carries out. First, the CRCC receives complaints from individuals about RCMP conduct and forwards these complaints directly to the RCMP for investigation. Second, the CRCC reviews the RCMP disposition of these complaints if so requested by the complainant. Third, in appropriate cases, the CRCC conducts its own investigation into public complaints. Finally, in exceptional cases, the CRCC may initiate a hearing to more fully examine a complaint.

Description: Information relating to complaints by the public concerning the conduct of members of the RCMP in the performance of their duties; reviews of complaints when complainants are not satisfied with the RCMP's handling of their complaints; and investigations and hearings into matters in accordance with the mandate of the CRCC.

Document Types: Case files, reports, copies of findings and recommendations, correspondence, statements, transcripts, forms, terms of reference, and policies and procedures.

Record Number: CRCC OPS 001

Complaints and Reviews of Complaints Personal Information Bank

Description: This bank contains information relating to complaints by the public concerning the conduct of members of the RCMP in the performance of their duties; reviews of complaints when complainants are not satisfied with the RCMP's handling of their complaints; and investigations and hearings into matters in accordance with the mandate of the CRCC. The bank contains statements from individuals; interview transcripts; audio and video recordings; correspondence with and reports about complainants, respondents and witnesses dealing with the complaint. The bank may contain, depending on the nature of the complaint or investigation, personal information in the form of an individual's name; his or her home, business, mailing or email address or telephone number; complaint or investigation details; and views or opinions of another individual about the individual.

Class of Individuals: Complainants, members of the RCMP, witnesses and other individuals involved in the complaint, review, investigation or hearing.
Purpose: The purpose of this bank is to record, to inquire into and to follow up on complaints regarding the conduct of members of the RCMP.

Consistent Uses: The information is used by the CRCC to fulfill its mandate under the Royal Canadian Mounted Police Act, as well as for research, planning, evaluation and statistical purposes.

Retention and Disposal Standards: Complaint files where no review is requested are destroyed 10 years after the file is closed. Complaint files where a review has been conducted are maintained for 10 years and then transferred to Library and Archives Canada as historical records.

RDA Number: 96/011

Related Record Number: CRCC OPS 001

TBS Registration: 002640

Bank Number: CRCC PPU 005

Independent Observer Program Class of Records

Description: From 2007 until 2014, the CRCC's predecessor, the Commission for Public Complaints Against the RCMP, employed an Independent Observer Program in British Columbia to observe and assess the impartiality of RCMP criminal investigations into RCMP members involving high-profile and serious incidents such as in-custody deaths.

Document Types: Case files, reports, copies of findings and recommendations, correspondence, statements, transcripts, forms, terms of reference, and policies and procedures.

Record Number: CRCC OPS 002

Policy and Research Class of Records

Description: The CRCC maintains a team of policy and research specialists who provide research and analysis into systemic policing issues and trends and public safety issues of national interest. This work supports the CRCC's core mandate and assists in identifying systemic problems and areas for improvement within the RCMP. For more information on some of the topics studied by the CRCC, please see http://www.crcc-ccetp.gc.ca/en/research-analysis.

Document Types: Studies, reports, analyses, correspondence, project documentation, statistical reports, issues identification documents, surveys, policies and procedures, and communications plans.

Record Number: CRCC SPR 001

Internal Services

Internal services constitute groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are management and oversight services, communications services, legal services, human resources management services, financial management services, information management services, information technology services, real property services, materiel services, acquisition services, and travel and other administrative services. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Legend

  • Standard Classes of Records  (CoRs)
    • Standard Personal Information Banks  (PIBs)

Acquisition Services

Acquisition services involve activities undertaken to acquire a good or service to fulfill a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Communications Services

Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well‑coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public—internal or external—receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

Financial Management Services

Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Human Resources Management Services

Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.

Information Management Services

Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

Information Technology Services

Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

Legal services

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

Management and Oversight Services

Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.

Materiel Services

Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

Real Property Services

Real property services involve activities undertaken to ensure that real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

Travel and Other Administrative Services

Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

Classes Of Personal Information

In the course of conducting the activities of the CRCC, personal information may be accumulated that is not contained in the specific personal information banks described in this entry. This personal information exists in a fragmented form throughout the subject files of the CRCC. Examples of such personal information include routine correspondence of an administrative nature, information requests, complaints and unsolicited applications for employment. This type of information is not normally retrievable by the name of an individual or other personal identifier. It can be located only if specific and sufficient details are provided. The retention period for this information is controlled by the records disposal schedules of the general subject files in which it is stored.

Manuals

  • Royal Canadian Mounted Police Public Complaints Commission Rules of Practice

Additional Information

Accessing CRCC Information

The Government of Canada encourages the release of information through requests outside of the Access to Information and Privacy process. You may wish to consult the CRCC's summaries of completed access to information requests. To make an informal request for information, please call 1-800-665-6878.

For information on how to make a formal request under the Access to Information Act or the Privacy Act, click here.

Reading Room

In accordance with the Access to Information Act and the Privacy Act, an area on the premises will be made available should you wish to review material in person in Ottawa, Ontario. If you wish to review material on site, please make an advance appointment by calling the Access to Information Coordinator at 613-946-5216.

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